![]() The velco on the base unit and cushion do not hold very well, so you have to keep placing it back to its rightful position. I also noticed that the base cushions need to be reposition to their original spot on the base unit everytime someone sits on it. I feel for the premium price that one pays for sactional furniture, one should not have to keep fluffing up the cushions. ![]() I do like the comfort of the furniture though the cushions seem to need fluffing every few days. I only have half of the sactionals in use right now because of the shortage. I will never buy a Lovesac product again based upon my terrible buying and customer service experience. I have sent pictures per their request of the defective cover and spent countless hours going over my dilemma. Each time I call they tell me they see my account and then proceed to tell me they have to do research on my request. ![]() The customer service persons seem very pleasant and seem to want to help. It is now almost THREE MONTHS later with weekly calls to their customer service number and I have still not received any of the requested items. So all in all I was short 2 base cover sets, a base sactional, and a replacement cover for a defective cover. In addition, one of the base covers was defective and another base cover was missing from my order. What i recieved was only the 4 piece sactional without the extra base (ottoman). I purchased the 4 piece sactional with the ottoman. It took me 3 hours to complete my purchase. The Lovesac website was hammered from all of the people making online purchases. I purchased a Lovesac Sactional during their Cyber Monday Sale.
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